FAQ

do you paint other stuff?

Yes! I take custom orders for subjects not featured on this site. Please contact me to discuss your project!

info@catherinekiff-vozza.com or fill out my contact form here.

CANCELLATION, REFUNDS AND RETURN POLICY

All sales are final. If you choose to cancel your custom r order, Catherine Kiff-Vozza will retain the full cost of the painting.

If you are unhappy with your order for any reason please contact me directly:

info@catherinekiff-vozza.com

CUSTOM ARTWORK

All custom artwork will be created from the photos you provide. The better the photo the better the painting so I ask that you provide the highest quality photo available. If I don’t feel that the quality of an image you provide is sufficient to work from I will request a new image via email.

All work is MY interpretation of the photos you provide. I will make editorial judgements when creating your painting in an effort to provide you the best end result. Please remember you’ve commissioned a painting not a photograph so it will not be a mirror image of your photograph.

SHIPPING

Print orders ship within 7 business days, usually less. Please contact me or review your terms of purchase for shipping times for custom orders.

Shipping for most items including all prints in The Art Shop is typically done through USPS and a tracking number will be provided when available. Custom illustration orders are shipped via UPS Ground unless otherwise requested. If your order is a rush order please contact me directly to discuss shipping and ensure I can accommodate your deadline. Once an order leaves my studio I have no control over USPS and UPS therefore am not responsible for delay, damage, or any other unexpected issues that occur while in the hands of the shipper. If your order is damaged in shipping, please contact me immediately and provide photos so a claim can be filed with the shipping agent. Steps to correct damaged custom illustration order will be determined on a case by case basis. Prints from The Print Shop will be replaced if prints are available if reasonable damage can be proven by the customer.

COPYRIGHT AND OWNERSHIP OF ARTWORK

Catherine Kiff-Vozza owns the copyright to all artwork both on this website and as created and/or sold to customers and my work is protected under copyright law. My artwork may not be reproduced or resold with an agreement with me outlining the terms of sale and reproduction. I reserve the right to post any and all work created for clients on my website, social media accounts, and blog as well as third party websites and publications for the purpose of promoting myself. My work may not be posted without permission and proper credit given. Any violations of my copyright will be actively pursued.